Whether you have a question about our premium mattresses or need advice on choosing the coziest blankets, the SimpleMarket Sleep team is ready to guide you to better nights.
Write to Us
To ensure every inquiry receives the detailed attention it deserves, we handle all customer support exclusively through our secure form and email. This allows us to consult our sleep experts and provide you with comprehensive guidance without keeping you on hold.
Our Dhaka-based support team aims to reply to all messages within 24 to 48 hours during regular business days.
Yes, we provide secure and tracked delivery across all regions of Bangladesh. Most standard orders, such as pillows and blankets, arrive within 3-5 business days. Mattresses may require specialized courier services and take slightly longer.
We believe you need time to adjust to a new sleeping surface. We offer a 30-night sleep trial on all premium mattresses. If you are not achieving your best sleep, contact us via email to arrange a return.
Each product comes with specific care instructions attached. Generally, we recommend gentle machine washing for blankets and removable pillow covers using mild detergents to preserve their soft, calming texture.
To maintain a calm, unhurried service and ensure accuracy in our responses, we do not operate a public phone line. All support and ordering is securely handled online through our website and dedicated email support team.
While our primary focus is bringing comfort directly to your doorstep anywhere in Bangladesh, our operations are rooted right here in Dhaka.
SimpleMarket Sleep HQ
House 16, Road 4, Dhanmondi
Dhaka, Dhaka, 1205
Bangladesh
